You may contact us using the following email addresses:

Support Department: instantget@gmail.com

Sales Department: sales@instantget.com

If you have any problems with InstantGet please read:

InstantGet Frequently Asked Questions -- Answers to the questions most frequently asked by our users.

How to use

If you didn't find an answer to your question in these documents, describe your problem to our support team. Please make sure to include the following:

For downloading problems:

The URL to the file which you were trying to download.
Which OS are you running?
How do you connect to the Internet (through modem/local network/ADSL/etc.)?
The copy of log for this download (choose "Copy" from the right-click menu in the log area to copy it to clipboard).
InstantGet version (can be found in Help/About...).

For installation problems:

InstantGet version (can be found in Help/About...).
Which OS are you running?
Did you register your copy of InstantGet?
When did you install InstantGet first time?
Detailed (step-by-step) description of the error or what happened.

For running InstantGet problems:

InstantGet version (can be found in Help/About...).
Which OS are you running?
Did you register your copy of InstantGet?
When did you install InstantGet first time?
Detailed (step-by-step) description of the error or what happened. How often does the problem repeat?

Technical support is free and unlimited by email. However, we reserve the right to terminate support to users who in our judgment are unreasonable or abusive or who have system or other difficulties that transcend the scope of this software.
Please note, that currently we can answer ONLY English email messages.